Our plans
- Full Access — a one-time purchase that permanently unlocks all supported
assignments on your account.
- 72-Hour Pass — a time-limited purchase that unlocks all supported assignments
for 72 hours from the time of purchase.
Digital product policy
Because both plans grant instant digital access, purchases are generally final once you have
unlocked or viewed a previously locked answer using that purchase. This section describes when we
will and won't offer a refund.
When we'll issue a refund
- Full Access: if you contact us within 24 hours of purchase and have not
unlocked or viewed any previously locked answer, we'll issue a full refund.
- 72-Hour Pass: because the pass is time-limited and typically purchased to
unlock content immediately, it is non-refundable once the 72-hour window has started, except as
described below.
- Technical failure on our end: if a payment succeeded but you were not granted
the access you paid for due to a bug or outage on our side, we'll fix access or refund you, at
your choice.
- Duplicate or accidental charges: contact us and we'll refund the duplicate
charge.
How to request a refund
Email support@loncapaautosolver.com from the
email address on your account, with the approximate date of purchase. We aim to respond within a
few business days. Approved refunds are returned to your original payment method via Stripe and may
take several business days to appear on your statement, depending on your bank or card issuer.
Chargebacks
If you have a billing issue, please contact us first — we're able to resolve most issues faster
than a card dispute, and can do things a chargeback can't (like fixing access instead of just
refunding).
Changes to this policy
We may update this policy from time to time; the "Last updated" date above reflects the most
recent version.